How we collect, use, and protect your data.

Information We Collect

We collect information that you provide directly and data generated through your use of our services:

• Contact information: Name, email, phone number, and company name when you submit forms, request consultations, or engage our services.
• Project data: Requirements documents, technical specifications, credentials, and files shared during service delivery.
• Payment information: Billing details processed through secure third-party payment providers (M-Pesa, Stripe, PayPal). We do not store full card numbers.
• Usage data: Browser type, IP address, pages visited, and interaction patterns collected automatically through cookies and analytics tools.

How We Use Your Data

We use the information we collect to:

• Respond to inquiries and process consultation requests.
• Deliver contracted services: software development, web design, IT support, digital marketing, payment integration, CMS development, and e-learning solutions.
• Send project updates, invoices, and relevant service notifications.
• Improve our website experience, service quality, and marketing effectiveness.
• Comply with legal obligations and protect against fraud or misuse.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Data Sharing

We may share your information only in these limited circumstances:

• Service providers: Trusted third-party tools (hosting, email, analytics, payment processors) that support our service delivery, bound by their own privacy policies.
• Legal requirements: When required by law, court order, or regulatory authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may transfer as part of that transaction with equivalent privacy protections.

Data Security

We implement industry-standard security measures to protect your data, including:

• SSL/TLS encryption for all data in transit.
• Encrypted database storage for sensitive information.
• Role-based access controls limiting data access to authorized personnel only.
• Regular security audits and vulnerability assessments.
• Secure credential management and two-factor authentication for internal systems.

While we take every reasonable precaution, no system is completely immune to security threats. We encourage clients to follow good security practices on their end.

Cookies & Analytics

Our website uses cookies and similar technologies to:

• Essential cookies: Enable core functionality (session management, CSRF protection).
• Analytics cookies: Understand how visitors interact with our site to improve user experience (e.g., Google Analytics).
• Marketing cookies: Track the effectiveness of our advertising and marketing campaigns.

You can control cookie preferences through your browser settings. Disabling cookies may limit some features.

Data Retention

We retain your data only as long as necessary to fulfill the purposes described in this policy or as required by law:

• Contact form submissions: 12 months after last interaction.
• Project data: Duration of the engagement plus 3 years for warranty and support purposes.
• Financial records: 7 years as required by Kenya tax regulations.
• Website analytics data: 26 months (anonymized after this period).

Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data where there is no compelling reason for continued processing.
• Objection: Object to data processing for direct marketing purposes.
• Portability: Request your data in a portable, machine-readable format.

To exercise these rights, contact us at hello@akashtech.net. We will respond within 30 days.

Contact Us

For questions or concerns about this privacy policy or your data: